No Hidden Costs
You’ll never pay us more than £4.95 for delivery to any UK address no matter how many items you order!
Money Back Guarantee
We offer an industry-leading 30-day money back guarantee on all unused Mirafit products.
If you’re not completely happy with your purchase, simply send us an email within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging, you can return them for a full refund of the price paid.
7 Day Delivery
Our couriers will always aim to deliver your order within 7 working days and often it’s a lot quicker.
Track your order
For the majority of orders, you’ll receive tracking details – and we’ll send you updates via email.
If you’ve got a question about tracking, our customer services team is on hand to help. Click here to Contact Us
We’re UK Based
All of our warehouses are based in the East of England. Our offices are too – including Mirafit head office, which is based in Norwich, Norfolk.
Straight To Your Door
We deliver across mainland UK, and aim to have all orders delivered within 7 working days.
We also deliver to Northern Ireland but please allow a few extra days for delivery.
We’re Here To Help
If you’d like to speak to someone about your order, you would like more information about delivery or simply have a question about one of our products – our friendly Customer Services team is here to help.
Click here to Contact Us
Who will deliver my purchases?
We use professional courier services to deliver our products.
I’ve only received half of my order, what do I do?
We have several warehouses to store all our products so it might be that your order is coming from more than one place. Even parts can be stored separately so if you have only received half of your order, it’s most likely that the rest is on its way.
Orders usually arrive within 2-3 working days so give it an extra day to see if the rest of your order is delivered. If it still doesn’t arrive, then send us an email at email@example.com and we'll get back to you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Do you deliver on weekends?
Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.
Can I add my order to an existing account?
We are unable to assign orders to an account after the order has been placed so please ensure you are logged in when placing your order.
Can I add something to an existing order?
Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system. Please get in touch by Livechat or by emailing firstname.lastname@example.org. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Can I create an account with you?
Yes. It’s a great way to save your information for future orders and to check the status of them too. You can create an account during checkout.
How do I know when my delivery is going to arrive?
Once you’ve placed an order with us, we’ll send you an email confirming all the details. The courier should then send you a message with an expected delivery date. This is usually 2-3 working days after we receive payment.
My order status says it has been dispatched but I haven’t received it. What do I do?
Our standard UK shipping takes 2-3 working days. The cut off time for this is 2pm. So, if you order after this time, please allow an extra day. If your order still has not arrived, please get in touch with us at email@example.com For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Do you ship internationally?
Mirafit only ships to the UK at present.
We are hoping to offer international shipping later in 2021.
Some of my order is missing - when will it arrive?
It is common that not all boxes will arrive on the same day. If some of your order has arrived then you should find any remaining boxes arrive in the next few days. We kindly ask that you allow our quoted 7 working days for delivery before contacting us as the rest of your delivery should still arrive.
Where can I track my order?
We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account. However, please note that not all courier services provide tracking details.
To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
I haven’t received an email confirming my order, what should I do?
Check your junk mail just in case our confirmation email has gone in there. If you still can’t see it, please email us at firstname.lastname@example.org and our customer services team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.