No Hidden Costs
You’ll never pay us more than £4.95 for delivery to any UK address no matter how many items you order!
Money Back Guarantee
We offer an industry-leading 30-day money back guarantee on all unused Mirafit products.
If you’re not completely happy with your purchase, simply send us an email within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging, you can return them for a full refund of the price paid.
7 Day Delivery
Our couriers will always aim to deliver your order within 7 working days and often it’s a lot quicker.
Track your order
For the majority of orders, you’ll receive tracking details – and we’ll send you updates via email.
If you’ve got a question about tracking, our customer services team is on hand to help. Click here to Contact Us
We’re UK Based
All of our warehouses are based in the East of England. Our offices are too – including Mirafit head office, which is based in Norwich, Norfolk.
Straight To Your Door
We deliver across mainland UK, and aim to have all orders delivered within 7 working days.
We also deliver to Northern Ireland but please allow a few extra days for delivery.
We’re Here To Help
If you’d like to speak to someone about your order, you would like more information about delivery or simply have a question about one of our products – our friendly Customer Services team is here to help.
Click here to Contact Us
Who will deliver my purchases?
We use professional courier services to deliver our products.
Do you deliver on weekends?
Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.
Can I add my order to an existing account?
We are unable to assign orders to an account after the order has been placed so please ensure you are logged in when placing your order.
Can I add something to an existing order?
Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system. For data protection, when getting in touch please include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Can I create an account with you?
Yes. It’s a great way to save your information for future orders and to check the status of them too. You can create an account during checkout.
How do I know when my delivery is going to arrive?
Once you’ve placed an order with us, we’ll send you an email confirming all the details. You'll also get an email from us when we dispatch your order. The courier should then send you a notification with an expected delivery date. This usually happens 1-3 days after we ship your order.
Do you ship internationally?
Mirafit only ships to the UK at present.
We are hoping to offer international shipping in future.
Some of my order is missing - when will it arrive?
It is very likely that for large orders (or multi box items such as power cages) the courier will not deliver all the boxes on the same day due to the size and weight of the boxes.
If part of your order arrives then the rest should arrive in the next couple days after. Please allow at least 48 hours before contacting us.
Where can I track my order?
We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account. However, please note that not all courier services provide tracking details.
To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
I haven’t received an email confirming my order, what should I do?
Check your junk mail just in case our confirmation email has gone in there. If you still can’t see it, please Contact Us and our customer services team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
My tracking says ‘Delayed’ or ‘Not Received’. What’s happening?
This means your order has been dispatched by our warehouse but has not yet been scanned by the delivery company at their hub.
The tracking should update automatically in the next few days. We kindly request that you allow at least 7 working days for delivery before contacting us in line with our quoted timescales.