Delivery

UK DELIVERY

£4.95 Delivery

You’ll never pay us more than £4.95 for delivery to any UK address no matter how many items you order!

Delivery Times

Our couriers will aim to deliver your order within 3-5 days and often it’s even quicker. For more information please see our Delivery FAQs.

We’re UK Based

All of our warehouses are based in the East of England. Our offices are too – including Mirafit head office, which is based in Norwich, Norfolk. All goods are shipped from the UK at present, and we’re also seeking partners to open up more international delivery options asap.

We deliver fast

We deliver across mainland UK and aim to have all orders delivered within 3-5 working days.

We also deliver to Northern Ireland but please allow a couple of extra days for delivery.

Please note for flats and apartment blocks the courier will deliver to the ground floor main entrance and cannot guarantee delivery up lifts or stairs.

You are responsible for ensuring there is suitable access at your property for the delivery to arrive, and for getting it where you want it to go once delivered.

INTERNATIONAL DELIVERY

Which countries do you ship to?

We ship a small range of products to the USA. These products are highlighted on site. For USA deliveries please note taxes & duty will need to be paid by you according to your delivery address. We hope to be able to offer shipping to Europe again soon but do not currently have a date for when this will be possible.

Are international options coming?

We’re looking for partners who can help make more Mirafit products available in the EU, USA and rest of world! If you can help please get in touch here & choose the partnerships option.

Track your order

For the majority of orders, you’ll receive tracking details – and we’ll send you updates via email.

If you’ve got a question about tracking, our customer services team is on hand to help. Please click here to Contact Us

We’re Here To Help

If you’d like to speak to someone about your order, you would like more information about delivery or simply have a question about one of our products – our friendly Customer Services team is here to help.

Click here to Contact Us

Delivery FAQs

How long will delivery take?

We aim to deliver within 3 – 5 days and the vast majority of our orders arrive within this timescale. However, on rare occasions these can sometimes take longer due to unforeseen circumstances – tracking information should be available for you to check the progress of your order but if your delivery has not arrived within 10 days of purchase then please contact our Customer Service team.

International delivery takes longer. The expected delivery time is displayed at checkout.

Please note that if you place a very large order it may need to be delivered by pallet, in which case we will contact you to arrange a day for delivery.

Who will deliver my purchases?

We use professional courier services to deliver our products.

Do you deliver on weekends?

Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.

Can I add my order to an existing account?

We are unable to assign orders to an account after the order has been placed so please ensure you are logged in when placing your order.

Can I add something to an existing order?

Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system. For data protection, when getting in touch please include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Can I create an account with you?

Yes. It’s a great way to save your information for future orders and to check the status of them too. You can create an account during checkout.

How do I know when my delivery is going to arrive?

Once you’ve placed an order with us, we’ll send you an email confirming all the details. You'll also get an email from us when we dispatch your order. The courier should then send you a notification with an expected delivery date. This usually happens a few days after we ship your order.

Some of my order is missing - when will it arrive?

It is very likely that for large orders (or multi box items such as power cages) the courier will not deliver all the boxes on the same day due to the size and weight of the boxes.

If part of your order arrives then the rest should arrive in the next couple days after. Please allow at least 48 hours before contacting us.

Where can I track my order?

We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account. However, please note that not all courier services provide tracking details.

To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

I haven’t received an email confirming my order, what should I do?

Check your junk mail just in case our confirmation email has gone in there. If you still can’t see it, please Contact Us and our customer services team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

My tracking says ‘Delayed’ or ‘Not Received’. What’s happening?

This means your order has been dispatched by our warehouse but has not yet been scanned by the delivery company at their hub.

The tracking should update automatically in the next few days. We kindly request that you allow at least 7 working days for delivery before contacting us.