FAQs
We aim to deliver within 3 – 5 days and the vast majority of our orders arrive within this timescale. However, on rare occasions these can sometimes take longer due to unforeseen circumstances – tracking information should be available for you to check the progress of your order but if your delivery has not arrived within 10 days of purchase then please contact our Customer Service team.
International delivery takes longer. The expected delivery time is displayed at checkout.
Please note that if you place a very large order it may need to be delivered by pallet, in which case we will contact you to arrange a day for delivery.
We use professional courier services to deliver our products.
Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.
We are unable to assign orders to an account after the order has been placed so please ensure you are logged in when placing your order.
Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system. For data protection, when getting in touch please include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Yes. It’s a great way to save your information for future orders and to check the status of them too. You can create an account during checkout.
Once you’ve placed an order with us, we’ll send you an email confirming all the details. You'll also get an email from us when we dispatch your order. The courier should then send you a notification with an expected delivery date. This usually happens a few days after we ship your order.
It is very likely that for large orders (or multi box items such as power cages) the courier will not deliver all the boxes on the same day due to the size and weight of the boxes.
If part of your order arrives then the rest should arrive in the next couple days after. Please allow at least 48 hours before contacting us.
We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account. However, please note that not all courier services provide tracking details.
To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Check your junk mail just in case our confirmation email has gone in there. If you still can’t see it, please Contact Us and our customer services team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
This means your order has been dispatched by our warehouse but has not yet been scanned by the delivery company at their hub.
The tracking should update automatically in the next few days. We kindly request that you allow at least 7 working days for delivery before contacting us.
No, Mirafit charge for delivery but you’ll never pay more than £4.95 for delivery to any UK address no matter how many items you order!
Products often require some assembly. However, they do come with comprehensive instructions and usually also include a link to an assembly video. Assembly videos are shown on many product pages across the site so you can check out what the assembly entails before purchase.
Some large and heavy deliveries arrive via pallet and are kerbside only. In this case customer services will contact you to book a suitable day in advance.
Yes, we do! We offer an industry-leading 30-day money back guarantee on all products purchased via our website.
You can find out more about it by clicking here.
Simply send us an email within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging you can return them and we’ll refund you the total cost of the item.
Customers are responsible for return postage and all packaging must be returned. We ask that you always get in touch with us before returning any items, as we may have special instructions. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
We do not cover the cost of returning an unwanted item unless it has arrived with a problem.
You can read about our returns policy by clicking here.
We give all customers 30 days to ensure they are fully happy with any item.
You can read about our returns policy by clicking here.
Provided the item is in as new, resaleable condition with all the packaging then we may accept the return, but this would depend on the circumstances. We reserve the right to refuse returns over 30 days. Please contact us before returning any item.
No. If your order arrives damaged please contact us and we will get it resolved. We will either organise a collection or a swap out. Please do not send any items back until you have contacted us and received our instructions. We cannot repay return postage for items returned without our approval.
You can read our full T&Cs by clicking here
We make a lot of effort to try and ensure our products are packaged well so only a very small proportion arrive damaged. However, we understand that it is still a massive frustration when it does happen!
If an item arrives damaged or faulty, please get in touch and our team will get this resolved quickly for you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Mirafit offer an industry-leading 30-day money back guarantee on all products purchased via the website.
You can find out more about it by clicking here.
To return an order get in touch within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging you can return them for refund.
Customers are responsible for return postage and all packaging must be returned. You must always get in touch before returning any items. For data protection, include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Mirafit have an industry leading 4.8 rating on Trustpilot with over 20 thousand reviews. If an order arrives damaged you can rest assured that customer services will get the issue resolved. Usually a collection or swap out will be offered at a time to suit you. Please do not return products until you have contacted customer services and received their instructions.
We offer a range of gift vouchers which you can buy online. Amounts range from £50 to £1000. Please note only 1 gift voucher can be redeemed per order.
If you discover a discrepancy with your billing, then please get in touch with us as soon as possible. In the event that we discover a pricing error after your order has been placed, we will contact you to offer you the choice of either a full refund OR continuing with the order at the correct price.
We accept all major credit and debit cards as well as PayPal, Apple Pay and Google Pay. We also offer flexible finance and payment options which you can read more about here.
We do not offer Mirafit discount codes.
Mirafit offers highly competitive pricing all year round. You will not see large across-the-board sales or site wide discounts. Mirafit do occasionally run limited sale events and clearance offers but do not release voucher codes, so beware of sites that offer them.
In addition to accepting all major credit and debit cards, we also offer flexible finance and payment options which you can read more about here.
Our number series indicates what level of use the equipment is designed for.
M1 is our entry level home use range. This has the lowest price point of our ranges and is designed with affordability and value in mind.
M2 is our intermediate home use range. Ideal for taking your lifting to the next level.
M3 is our heaviest duty home use range. This range is suitable for heavy lifters and is used by professional athletes including Britain's Strongest Man, Adam Bishop. It's also suitable for small personal training studios so if you're a PT working from home or your own studio then it's a great choice.
M4 is our heaviest duty range and is suitable for a range of training environments. The modular design allows the rack to extend as your gym grows.
When comparing products you should consider the range and price point, alongside your strength and what you are looking to achieve.
If you are a beginner or looking to start training at home then the M1 range is a great, budget friendly option to get you started. If you are already training regularly and building strength, then the M2 range is more suitable. Heavy lifters should choose M3, which is our strongest home use range and has the most attachments available.
If you are running your own gym or club then M4 is the best solution to choose as it can be extended in future and has most attachments.
If you have any questions about our ranges please feel free to get in touch as our team are happy to answer any questions you have. You can also see our range comparison guide.
Our equipment is designed for use indoors and in dry conditions. It is not designed for use outdoors unless specifically stated in the product description.
The majority of our equipment is made from steel and is not designed to get wet. Leaving products outdoors or in damp environments where moisture forms can result in rust which could impact the lifespan of the product. For customers who are using equipment in sheds, garages or outbuildings please consider using dehumidifiers to ensure the environment does not become too damp.
Our team works closely with customers to advise on their gym fit-out requirements. If you would like to discuss your project please get in touch.
We stock a range of common spare parts. These can all be found in the Spares category which is in the main menu.
Please note that most spare parts do not appear when you use the main search bar at the top of the site. In order to find them you therefore need to browse through the spares category manually.
Yes, Mirafit equipment is good quality. This is demonstrated by the over 18,000 five-star reviews on Trustpilot, many of which praise the build quality of the products.
Mirafit aims to make fitness accessible to all. Part of this commitment is providing good quality products at a reasonable price. Trustpilot reviews often highlight the great value for money Mirafit products represent.
Many of Mirafit’s products such as barbells, bumper plates and medicine balls are suitable for commercial gym environments. Racks and machines are available in levels from M1, which is home use, up to M4.
The max load for benches varies between models, for example the M3 Flat Weight Bench can support over 500kg. Likewise, for racks, as you move up through the ranges from M1 to M4, maximum weight capacities increase. See individual product pages for more details.
Mirafit offer a large range of Olympic-size plates with a 2” hole. Within this range there are calibrated plates that are machined to within 10 grams of their stated weight
Mirafit equipment is relatively straightforward to assemble, as demonstrated in the product assembly videos on site. Some large equipment requires two people to assemble, as it involves one person holding elements in place whilst someone else installs fixings etc. All products include clear step by step assembly instructions and many also include an assembly video to guide you through the steps.
All products include clear step by step assembly instructions and most equipment also includes an assembly video to guide you through the steps. Tools are not included but the most commonly required tools are available to purchase on site.
All Mirafit Olympic 2” bars and plates are compatible with most other 2” bars or plates.
For racks and cages, it is not recommended to fit attachments from other brands. Even if the holes line up, there is a chance the attachment would not be safe to use. If you have a Mirafit rack or cage the only attachments specifically designed for use with it are from Mirafit.
M1 racks are made from 50mm x 50mm box sections with 1" diameter holes spaced at 7.5cm intervals.
M2 racks are made from 60mm x 60mm box sections with 1" diameter holes spaced at 8cm intervals.
M3 racks are made from 60mm x 60mm box sections with 17mm diameter holes with 1 inch spacing through the bench press area and 2 inch throughout.
M4 racks are made from 75mm x 75mm box sections with 17.5mm diameter holes with 1 inch spacing through the bench press area and 2 inch throughout.
Yes, Mirafit equipment is suitable for heavy lifting. Mirafit products are used by professional athletes, including World’s Strongest Man competitors and elite level HYROX competitors.
Yes, Mirafit equipment is very well suited to garage gyms. From high quality flooring to the huge range of racks and weights, there is everything needed to create a well-equipped garage gym. Mirafit also offer shorter power racks for garages with less head height.
Mirafit is a UK-based company with its head office in Norwich, England.
Mirafit has a diversified supply chain which includes manufacturing in Asia and Europe.
Factories are required to follow strict manufacturing standards and quality control processes to ensure consistently high performance.
A small amount of products are sourced from within the UK.
The best way to get in touch with us is via our contact form. Our team works 7 days a week and we aim to respond to all queries within 24 hours. If your query is in regard to an existing order then for data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Yes we have a large showroom at our HQ in Norwich. If you are planning a gym and would like to view products or need help deciding then please get in touch to arrange your visit. Please note all visitors must have a pre-booked appointment and we are not able to accomodate walk-ins.
To get in touch us please use our contact form. Our dedicated customer support team will be happy to help.
We aim to respond to all emails within 24 hours so if you do not receive a reply within that time frame please check your junk filter in case our reply has gone into there.
Our address for postal correspondence is Mirafit, Unit C4 Pinetrees Road, Norwich, NR7 9BB
Please note that we do not allow on site collection. All orders must be placed online and delivered via our couriers.
If you are planning your gym and would like to visit our showroom please get in touch and we will arrange a day/time with you. Please note we cannot accomodate walk-ins.
Yes, Mirafit is based in Norfolk, UK with its registered address and warehouses in Great Yarmouth and a Head Office in Norwich.
If you are a publisher looking for hi-res images, please contact our press team via our Contact Us form
If you’re interested in working with us or becoming a Mirafit athlete, please find more details on our Ways To Work With Us page.