- COVID-19 Response
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- Contact Us
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Are you still open?
Yes, we're still open and working hard to ship all orders placed asap. Our customer services team are available so if you can't find an answer in our FAQs please get in touch. They aim to respond within 24 hours.
Is delivery delayed?
Since the government announced a second lockdown online demand has surged. We are working hard to ship all orders asap and our current dispatch time is around 3-4 days after purchase.
Unfortunately, the delivery companies are also reporting delays due to the overall strain their networks are under. We expect the vast majority of orders to arrive in around 7 working days. However, please allow a few extra days if your order has still not arrived.
When will you have more stock?
We have upped manufacturing and are trying to improve stock levels asap. More stock is becoming available regularly.
You can sign up for notifications via each product page and these will let you know the moment more stock is available. Please remember to check your junk mail in case the notification winds up in there.
We're not able to respond to queries asking when specific items will be back in stock but we have produced a summary page with information on certain popular ranges.
My tracking says ‘Delayed’ or ‘Not Received’. What’s happening?
This means your order has been dispatched by our warehouse but has not yet been scanned by the delivery company at their hub.
Since lockdown was announced online demand has surged. Delivery companies are now reporting delays so it is likely that it will take extra time for your order to be scanned into their network once it leaves us. This means tracking may not initially be available and your consignment will temporarily show a 'Delay' or ‘Not Received’ message.
The tracking should update automatically in the next few days. We kindly request that you allow at least 7 working days for delivery before contacting us.
Who will deliver my purchases?
We use professional courier services to deliver our products.
I’ve only received half of my order, what do I do?
We have several warehouses to store all our products so it might be that your order is coming from more than one place. Even parts can be stored separately so if you have only received half of your order, it’s most likely that the rest is on its way.
Orders usually arrive within 2-3 working days so give it an extra day to see if the rest of your order is delivered. If it still doesn’t arrive, then send us an email at email@example.com and we'll get back to you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Do you deliver on weekends?
Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.
Can I add my order to an existing account?
We are unable to assign orders to an account after the order has been placed so please ensure you are logged in when placing your order.
Can I add something to an existing order?
Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system. Please get in touch by Livechat or by emailing firstname.lastname@example.org. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Can I create an account with you?
Yes. It’s a great way to save your information for future orders and to check the status of them too. You can create an account during checkout.
How do I know when my delivery is going to arrive?
Once you’ve placed an order with us, we’ll send you an email confirming all the details. The courier should then send you a message with an expected delivery date. This is usually 2-3 working days after we receive payment.
My order status says it has been dispatched but I haven’t received it. What do I do?
Our standard UK shipping takes 2-3 working days. The cut off time for this is 2pm. So, if you order after this time, please allow an extra day. If your order still has not arrived, please get in touch with us at email@example.com For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Do you ship internationally?
Mirafit only ships to the UK at present.
We are hoping to offer international shipping later in 2021.
Some of my order is missing - when will it arrive?
It is common that not all boxes will arrive on the same day. If some of your order has arrived then you should find any remaining boxes arrive in the next few days. We kindly ask that you allow our quoted 7 working days for delivery before contacting us as the rest of your delivery should still arrive.
Where can I track my order?
We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account. However, please note that not all courier services provide tracking details.
To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
I haven’t received an email confirming my order, what should I do?
Check your junk mail just in case our confirmation email has gone in there. If you still can’t see it, please email us at firstname.lastname@example.org and our customer services team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Do you offer a money back guarantee?
Yes, we do! We offer an industry-leading 30-day money back guarantee on all products purchased via our website.
Do you offer free returns on unwanted items?
Unless your product is damaged, we do not cover the cost of returning an unwanted item.
How do I return an unwanted item?
To start the returns process, simply email our customer services team on email@example.com and let us know what you would like to return. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible. We will then email you back and let you know exactly what to do.
How does the money back guarantee work?
If, within 30 days of purchase, you are not completely happy with your product and it is in new condition, simply email us and we will issue a returns number, so that you can return the item for a full refund of the original amount paid.
Customers are responsible for return postage and all packaging must be returned. We ask that you always get in touch with us at firstname.lastname@example.org before returning any items, as we may have special instructions. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
How long do I have to make up my mind?
We give all customers 30 days to ensure they are fully happy with any item.
I have gone over the 30-day returns period. Can I still return my unwanted item?
Provided the item is in resalable condition (which we will determine upon receipt of the item) then we may accept the return, but this would depend on the circumstances. Please contact us before returning any item.
If my item arrives damaged, do I have to pay to send it back to you?
No. If your order arrives damaged please contact us and we will get it resolved. Depending on the size and weight of the item, we will either offer you a pre-paid return label or we will organise a collection/swap out. Please do not send any items back until you have contacted us and received our instructions. We cannot repay return postage for items returned without our approval.
What are your terms and conditions?
You can read our full T&Cs by clicking here: https://mirafit.co.uk/terms-and-conditions/
What should I do if my item arrives damaged?
We make a lot of effort to try and ensure our products are packaged well so only a very small proportion arrive damaged. However, we understand that it is still a massive frustration when it does happen!
If an item arrives damaged or faulty, please send images showing the problem to email@example.com and our team will get this resolved quickly for you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Do you offer discount codes?
We do not offer discount codes. Please beware of any site claiming to offer these as they are not associated with Mirafit.
Do you sell gift cards?
We offer a range of gift vouchers which you can buy online. Amounts range from £50 to £500.
I think I have been charged incorrectly. What do I do?
In the event that we discover a pricing error after your order has been placed, we will contact you to offer you the choice of either a full refund OR continuing with the order at the correct price. If you discover a discrepancy with your billing, then please get in touch with us as soon as possible.
What payment methods do you accept?
We accept all major credit and debit cards as well as PayPal.
What does M1, M2 and M3 mean?
Our number series provides a basic guide as to what level the equipment is designed for.
M1 is our entry range. This has the lowest price point of our ranges and is designed with affordability and value in mind.
M2 is our intermediate range. Ideal for taking your lifting to the next level.
M3 is our heavy duty range. Suitable for very heavy lifters. As used by Adam Bishop and the Stoltman brothers.
When comparing products you should consider the range and price point, alongside your strength and what you are looking to achieve.
If you are a beginner or looking to start training at home then the M1 range is a great, budget friendly option to get you started. If you are already a big lifter then the M2 or M3 range is more suitable.
If you have any questions about our ranges please feel free to get in touch as our team are happy to answer any questions you have.
Can I use your equipment outdoors?
Our equipment is designed for use indoors and in dry conditions. It is not designed for use outdoors unless specifically stated in the product description.
The majority of our equipment is made from steel and is not designed to get wet. Leaving products outdoors or in damp environments where moisture forms can result in rust which could impact the lifespan of the product. For customers who are using equipment in sheds, garages or outbuildings please consider using dehumidifiers to ensure the environment does not become too damp.
Do you sell spare parts?
We stock a range of common spare parts. These can all be found in the Spares & Replacements category which is under the main Accessories tab at the top of the site.
Please note that most spare parts do not appear when you use the main search bar at the top of the site. In order to find them you therefore need to browse through the category manually. This is something we hope to improve in future.
Can I visit your premises?
As much as we’d love to meet all our customers, unfortunately, we’re not set up to accommodate members of the public.
Do you have any stores?
Our business is online only.
What is the best way to discuss my query?
The best way to get in touch with us is via our contact form. We aim to respond to all queries within 24 hours. If your query is in regard to an existing order, we will need to take some personal information in order to proceed. Please therefore supply the name, address and email address of the person who placed the order.
What’s your address?
Our address is Mirafit c/o SD Group, Edison Way, Harfreys Ind. Estate, Norfolk, NR31 0NG
Please feel free to contact us using the onsite contact form accessed via the link in the footer below. Our dedicated customer support team will be happy to help
We aim to respond to all emails within 24 hours
Bulk orders and business clients
Our team works closely with business clients to advise on corporate and professional gym fit-outs. Please contact firstname.lastname@example.org and they will put you in touch with a product expert.
If you are a publisher looking for hi-res images, please contact email@example.com
Partnership enquiries – affiliates and brand ambassadors
If you are interested in working with us as an affiliate, partner or a brand ambassador, please contact firstname.lastname@example.org